FAQs

Shipping & Returns

HOW DO I TRACK MY ORDER?

For Returning Registered Customers

Log-in to your account and go the Account Details page
Find the order you’re searching for by scrolling through your order history. Click View.

For Returning Guest Customers

Guest customer

If you did not register during checkout, you can track your order status by visiting your account page and selecting your order.

HOW DO I RETURN AN ITEM?

Go to the Contact Us page to begin a return with customer service.

HELP! MY ORDER WAS DELIVERED TO THE WRONG ADDRESS!

Don’t panic! Please contact our customer support team via the Contact Us form to adjust your delivery address details or call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 3-5 business days after your return is processed. Hempvana® will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees).

WILL I BE CHARGED FOR SHIPPING ON A RETURN?

There are two options for returning products:

Option A: contact customer service and request a prepaid FedEx label. Simply print and affix the label to your package and drop it off at any FedEx location. A $9.99 return shipping charge will be automatically deducted from your refund upon printing this label.

Option B: return the products on your own via FedEx, USPS, or any other traceable method and receive a full product refund. We encourage you to insure your package. Please send returns to: BulbHead Returns Dept., 16620 Stagg Street, Van Nuys, CA 91406

HOW DO I EXCHANGE A PRODUCT?

Please contact our customer support team via the Contact Us form or call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET.

I RECEIVED AN INCOMPLETE ORDER.

Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET.

I RECEIVED THE WRONG ORDER.

Please contact our customer support team to adjust your delivery address details via the Contact Us form or call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET.

I RECEIVED A PRODUCT THAT IS MISSING PARTS.

Please contact customer service via the Contact Us form and provide details regarding what is missing in your order or call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET.

My Account

HELP! I’VE FORGOTTEN MY PASSWORD. WHAT DO I DO?

Select Log-In from the My Account dropdown menu at the top of the page
Click the link the Lost Your Password link
Enter the email address your account is associated with. A link will be sent to that email address so you can reset your password

HOW DO I RESET MY PASSWORD

After logging in, go to My Account Details. At the bottom of the page is your Account Details and a link that says Edit Profile.

Click Edit Profile
Scroll down and find the password field
Enter your new password
Click SAVE

You can start using your new password.

HOW DO I UPDATE/CHANGE MY ADDRESS?

Go to My Account Details and click Edit Addresses. You will have the option to edit your current address(s) or add a new address. If you have multiple addresses you can choose which address you’d like to use as the default.

HOW DO I DELETE MY ACCOUNT?

To delete your account, please contact our customer support team. Please visit the contact us page or call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET.

HOW DO I UNSUBSCRIBE FROM HEMPVANA’S MARKETING EMAILS?

To unsubscribe from Hempvana’s marketing emails, please click on the unsubscribe link located in the footer within the email.

My Order

WHEN WILL MY ORDER BE CONFIRMED?

You will receive an order confirmation e-mail shortly after placing your order which will include your order number and a summary of your purchase.

HOW WILL I KNOW WHEN MY ORDER SHIPS?

You will receive a shipment confirmation e-mail after your order has shipped which will include a tracking number for your shipment.

DOES HEMPVANA SHIP ON SATURDAY?

Orders are shipped Mon - Fri, usually within 24 hours from the time they are placed.

HOW CAN I CANCEL MY ORDER?

To cancel an order, please contact Hempvana Customer Care toll-free at 800-715-0695. For your convenience, Customer Care is open Mon - Fri 7:00 AM to 12:00 AM ET Sat-Sun 8:00 AM to 8:00 PM ET. Orders may not be canceled once they have been packaged for shipping or are in shipped status.

My Product

MY PRODUCT IS DAMAGED. CAN I GET IT REPLACED?

Absolutely. Please contact our customer support team visiting the Contact Us page or call800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET Sat - Sun 8:00 AM to 8:00 PM ET to receive your replacement.

WHAT IS MY WARRANTY ON MY PRODUCT?

We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 90 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees). Refunds will be made to your original form of payment.

Payment Method

WHAT PAYMENT TYPES DOES HEMPVANA ACCEPT?

Visa
MasterCard
American Express
Discover
PayPal
Amazon Pay
Apple Pay

HOW LONG WILL IT TAKE FOR A REFUND TO REFLECT ON MY PAYMENT METHOD?

Your refund typically reflects in your account within 3-5 business days.

MY PAYMENT METHOD WAS CHARGED MULTIPLE TIMES! WHAT DO I DO?

Please contact our customer service team who will be able to correct this for you! Call 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.

IS MY CREDIT CARD INFORMATION KEPT SECURE?

We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information.

I DON'T FEEL COMFORTABLE SHARING MY CREDIT CARD INFORMATION ONLINE. ARE THERE OTHER WAYS TO ORDER?

You can give us a call to place your order if you don’t wish to give your credit card information online: 800-715-0695 Monday-Friday 7:00 AM to 12:00 AM ET, Sat-Sun 8:00 AM to 8:00 PM ET.

Coupons, Promotions, & Gift Cards

HOW DO I APPLY A PROMO CODE TO MY PURCHASE?

You can apply your promo code either in your Shopping Cart or at the order review section of Checkout before you place your order.

HOW DO I EDIT/REMOVE MY PROMO CODE?

You can edit or remove a promo code by clicking on ‘X’ on the promo code box within your shopping cart or on the order review section of checkout before you place your order.

CAN I APPLY MULTIPLE PROMO CODES?

You can only use one promo code per order.

MY PROMO CODE DOES NOT WORK, WHAT DO I DO?

Please check the promo code, the expiration date, and terms & conditions and try again. If you continue to experience issues, please contact our customer support team by visiting our Contact Page or calling 800-715-0695 Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.

DOES HEMPVANA SELL GIFT CARDS?

At this time, Hempvana does not sell gift cards.

CAN I REDEEM AN OUTSIDE GIFT CARD?

Hempvana does not accept outside gift cards.

Amazon

CAN I RETURN A HEMPVANA PRODUCT THAT I PURCHASED ON AMAZON TO HEMPVANA?

Items shipped from Amazon.com can be returned to Amazon within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Contact us with any questions.